Flight
attendants should:
1)
Be able to work well under pressure, or in
stressful situations: Can you act quickly, and be
relied upon when it matters most?
2)
Work well in a team: Team
work means efficiency.
3)
Be flexible: You should be
the one who bends to “make it work”.
4)
Be patient: You have the
joy of dealing with people, the most complex beings on earth.
5)
Be focused on customer service and customer
satisfaction: The passenger is the most
important person on the flight.
6)
Be caring and conscientious: Put
yourself in your passenger’s shoes. How can you make their flight better?
7)
Be a problem solver: On
many flights, you’ll need to put out a fire or two (metaphorically speaking).
8)
Be able to multitask effectively: How
many things can you do at once?
9)
Have a positive attitude: Positive
attitudes are synonymous with positive outcomes. Believe it. Do it!
10)
Be confident within them, and portray
confidence. Confidence breeds success, for
you and the company.
11)
Be observant and always aware of their
surroundings: Do you notice the little things?
Little things make a big difference at 35,000ft.
12)
Have a professional manner: You
personally represent the brand and the company, act accordingly.
13)
Be punctual: Be on time, and
help passengers promptly.
14)
Be safety conscious: You
will be working in tight spaces, and in a dangerous environment.
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